Refund and Returns Policy

At OneVu, your satisfaction is our top priority. To ensure a seamless shopping experience, we offer a simple and hassle-free return policy.

30-Day No Questions Asked Refund Policy

  • Eligibility Window: If you are not completely satisfied with your purchase, you are eligible for a 100% refund within 30 days of your order delivery date.
  • No Need to Return the Item: There’s no need to return the item. Keep it as a token of our commitment to your satisfaction.
  • Refund Process: Simply contact our customer support team or create a return request from you Account, and we will process a full refund to your original payment method. No questions asked.

OneVu ensures that the amount in question (total amount spent on the product including shipping costs) will be refunded within 7 days of your contact.

     

    WHAT HAPPENS IF MY ITEMS NEVER ARRIVED?

    If your item has not arrived after the given shipment timeframe, please contact our Customer Service Specialist Team here.

    Please provide following information so that our team can get back to you as soon as possible:

    1. E-mail us at Contact@onevu.shop with subject: Item never arrived
    2. Your full name and Order ID

    Here’s the full procedure on how OneVu’s Customer Service Specialist team will handle this case.

    1. You may find your Order ID from the Order Confirmation Email / Order Shipping Details Email that we sent to you.
    2. Once OneVu received a query from you, we would be able to retrieve your record from our system based on the information you gave us.
    3. On the next 3-5 business days, we will undergo an investigation with the Courier Service Provider to get an update regarding your order delivery status.

    There will only be 2 possible outcomes from the investigation which are:

    1. Your parcel is either still in Pre-shipment, In-transit or it is still on its way to your destination (After the given timeframe for shipping).

    Solution for Outcome 1

    We will get back to you and let you know the item’s current delivery status. If there’s a delay of shipment, we will provide you an estimation of how long the delay will take. From there, we will discuss if you’re okay to wait a little bit longer or else, we will make a full refund back to you without further question asked.

    1. On rare cases, your parcel is lost.

    Solution for Outcome 2

    We will provide you a full refund without further question asked. We will notify you once again after making the refund. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (up to 10 business days).

     

    PLEASE NOTE: 

    Our Return & Refund policy is based on the day upon receiving the item. Not purchase day.

    You’ll be automatically refunded using your original payment method. Please note that it may take up to 10 business days for your bank or credit card company to process and post the refund amount.

    You can always contact us here if you are unsure of anything. Our Customer Service Specialist Team is here to help.